We are committed to making sure you are satisfied with our products. Your order is inspected prior to shipment to ensure all items are in excellent condition before they leave our facilities.

If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. All defective merchandise must be returned directly to the manufacturer for warranty repair or replacement. Manufacturer defects found after the product has been used revert to the manufacturer's warranty (a copy of which can be obtained upon customer request) and they will handle any problems for you directly. Products sold by TBM are warranted through the manufacturer, not through TBM. The preferred method of exchange is for you to contact the manufacturer to be sure that you have set up the product properly and that it is really defective. If the manufacturer decides that the product is defective, usually the manufacturer will pay for the shipping of the defective product back to them and they will pay for the shipping of a replacement product to you. If you decide to ship the product to TBM instead, we can be the intermediary, though you must pay for shipping to TBM, and pay for shipping from TBM to the manufacturer. This will also take much more time to be resolved. You will receive the product replaced or repaired from the manufacturer.

If you need the part replaced right away, you must contact the manufacturer and work something out with them. TBM can sell you a new part and ship it right away, but we must charge you for the part and shipping, and we cannot give a refund on the returned part. TBM does not offer refunds on malfunctioning parts.

If the item is of the TBM brand we will give you the advertised guarantee for the particular product, and will replace it for the same (we will decide if the item will be repaired or new) or similar item if we don’t have the same item available within a reasonable amount of time. No refund will be given in any case. If the item is brand new and inoperable contact us within 30 days to be able to offer you free shipping back and forth to obtain your replacement. If the item is shipped back to us after 30 days or has been used, the customer is responsible for shipping costs back and forth. If the item shows signs of abuse, misuse or intended or unintended damage, we will not replace or refund your money in any case.

Although our products are packaged securely to prevent any damage it's possible that in rare cases, damages may occur during shipment. Please inform us of any items damaged during shipping within 7 days of receipt. After this period we will not offer exchanges or refunds. Damaged merchandise includes items that have been damaged in shipping. Save ALL packaging material and paperwork; do not throw anything away! Contact us and let us take care of the UPS claim. We will ask you to provide pictures of box and parts to help us determine the damage and help us with the claim process. If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return. Usually after contacting us and providing pictures of damage, we will replace your part as soon as UPS gets all the information and starts processing it, as long as the part is in stock.

If your item has a MINOR blemish that does not compromise its function and can be easily repaired by you, please contact us. We might offer you a small store credit for a future purchase if you keep the item and repair it yourself. If you decide not to accept this offer, you can return the part to us at your expense.

Large planes shipped via Freight companies have different insurance policies than UPS or FedEx. If your plane is being shipped via freight company because of its size we ask that the customer, or a responsible adult be present at time of delivery to open the box. Before signing for the shipment inspect the carton and contents. You should have a knife on hand to help open the carton. Should you notice any damage, please note it on the bill of lading, refuse the shipment and contact us immediately. You will also have to contact the freight company DIRECTLY within 7 days of the delivery.

NOTE: We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the Freight Bill of Lading. If you are unable to inspect the contents at the time of delivery, make a notation on the lading that there appears to be some damage to the contents and that you were not able to inspect the contents before signing. You then have 7 days to initiate a damage claim directly with the freight company.

We will accept merchandise in brand new condition purchased from TBM for return within 30 days of the purchase date. Products that have been purchase between 30 and 90 days will incur a restocking fee. We do not accept returns after 90 days from purchase date. There is no restocking fee for qualified returns. Qualified returns are those in new and unused condition and in their original packaging within 30 days of purchasing. Mounting a model engine, installing radio parts, or discarding the packing material are some examples of what constitutes used merchandise. We do not accept returns via COD or billed to TBM in any way. The customer is responsible for returning the merchandise. TBM will only pay for return cost if it is determined that the item shipped is not what the customer ordered.

If you are returning an item for any reason, if possible please put the item in the original box and include all the packaging material. Please contact our customer service department to obtain an RMA number BEFORE shipping merchandise back to us. Ship via UPS or Post Office INSURED. We will not be responsible for any cost incurred by you to return such item to us. If we don't receive your returned item or if it gets damaged on the way to us we will not give you a refund or exchange! Please enclose the original receipt with the RMA number you obtained and a note explaining what you would like us to do (credit, exchange, refund). If you don't enclose the receipt we can't verify that you bought that item from us and in many cases we don't even know who is shipping back something if you don't provide us with that information!

Any customer purchasing a product from TBM can return such “qualified return”  item in unused condition within the first 30 days of purchase for a full refund of the purchase price. Shipping charges are not refundable. This policy applies to List Price purchases only. All other purchases to be negotiated separately.

After 30 days, opened packages cannot be returned. Unopened packages can be returned up to 3 months (90 days) from the purchase date, and will be subject to the following re-stocking charges:

• 1 - 30 days from date of purchase no charge
• 31 - 90 days from date of purchase 20% restocking charge

Returned items will obtain a store credit unless the customer requests a refund. Refunds will be given to the original credit card used to pay the item being returned, or we will mail you a check if you paid by check or money order. Paypal refunds will be given for paypal payments. We will refund the exact amount we owe you. We will not pay any paypal fees you might need to pay to withdraw or accept the money in your paypal account.

Our policy for shipping costs is: we absorb the cost of the box, the packaging material and the time to package the item, and to complete the shipping paperwork. We also ensure that the package is properly packaged so that if the item is damaged, we take on the responsibility to file a claim and obtain a refund. The customer who is returning an item to us for ANY reason has the responsibility to pack the box correctly and file any claim if the package is lost or damaged in transit.