New engine warranty repair policy from TBM as of 4/13/2009.
TBM now offers many brands of engines. TBM has an engine repair facility now at 2095 Global Ct. Sarasota FL. Always call before sending the engine in for repair. (Engine Service Request Form)
Desert Aircraft does all its own service and warranty work in Tucson Arizona. The DA warranty is for 3 years of parts and service. Here is their contact information:
Desert Aircraft
1815 South Research Loop
Tucson, Arizona 85710
U.S.A
Phone: 520.722.0607
Fax: 520.722.5622
Email: info@desertaircraft.com
Only the following engines sold by TBM does TBM provide the warranty on at this time:
·RCS-SV 2-strokes
·RCS 4-strokes made in Hungary
·DL
·ZDZ
·Aerovate
·MT
The above engines have a 2 year warranty covering parts and labor for factory defects. The warranties do not cover customer abuse. Typical issues not covered under warranty are stuck rings and scored cylinders due to over heating due to improper oil, incorrect needle valve settings, or improper air baffles. The parts are covered by the manufacturers. The labor is paid for by TBM. These manufacturers do not provide us any reimbursement for labor. TBM must pay for this labor from proceeds from the sale of the engine. Thus we can only extend this warranty at no charge if the engine was purchased from TBM. If you purchased the engine from China or another source, we will do our best to help you, but we cannot guarantee free labor. Shipping costs are not covered under any warranty. You can drop off the engine at our repair facility.
If you have a problem with an engine, call TBM and we will do our best to resolve the issue over the phone. If we suspect that a simple part needs to be replaced, we will send you the part. In order for you to obtain the part at no charge, we must file a claim with the factory, so we need documentation from you to substantiate the claim. This substantiation may be in the form of a photo, or we may need the suspected part sent to us. If we cannot resolve the issue over the phone, please send us the engine and we will diagnose the problem. Shipping costs are not covered under warranty. If there is ever a cost involved other than shipping, we will offer an estimate and we will wait for your acceptance before repairs are performed.