TBM offers many brands of engines. Every engine is covered by a warranty from the manufacturer. Warranties vary from manufacturer to manufacturer. TBM has an engine repair facility now at 2095 Global Ct. Sarasota FL. Always call before sending the engine in for repair. Always send in all parts including muffler and ignition! (Engine Service Request Form)
The above engines have a warranty (warranty length above) covering parts and labor for factory defects. The TBM Service Dept. makes the decision as to whether or not an engine is eligible for warranty consideration. The customer must send the engine in for us to thoroughly inspect and/or bench run, and communicate with the engine manufacturer as to the specific failure. Only then would a warranty situation be determined. The warranties do not cover customer abuse.
Typical issues not covered under warranty would be sheared propeller bolts and any associated damages, stuck piston rings, scuffed pistons and/or scored cylinders from overheating due to improper fuel, oil or mixture ratios, incorrect needle valve settings, improper air baffles, insufficient air extraction, a restrictive or improper exhaust system, too large of a propeller, an engine modified from its original factory configuration or improper carburetor throttle and/or choke lever installation, if required. The parts are covered by the manufacturers. The labor is paid for by TBM. These manufacturers do not provide us any reimbursement for labor. TBM must pay for this labor from proceeds from the sale of the engine. Thus we can only extend this warranty at no charge if the engine was purchased from TBM. If you purchased the engine from another source, we will do our best to help you, but we cannot guarantee free parts or labor except for PTE engines where TBM will provide no charge parts and labor for engines purchased inside the USA. There is a 1 year warranty on those PTE engines.
Shipping costs are not covered under any warranty. You may drop off the engine at our repair facility.
First and foremost, if you have a problem with an engine, call TBM and we will do our best to resolve the issue over the phone. If we suspect that a simple part needs to be replaced, we will send you the part. In order for you to obtain the part at no charge, we must file a claim with the factory, so we need documentation from you to substantiate the claim. This substantiation may be in the form of a photo, or we may need the suspected part sent to us. If we cannot resolve the issue over the phone, send the engine in for us to thoroughly inspect and/or bench run, and communicate with the engine manufacturer as to the specific failure. Shipping costs are not covered under warranty. If there is ever a cost involved other than shipping, we will offer an estimate and we will wait for your acceptance before repairs are performed.
There is a very limited warranty on any manufacturer's ignition. If ignitions are exposed to more than the rated voltage, even 1/10 of a volt in some cases, they can stop working. Since there is no way to tell if the ignition was operated with a higher voltage, then there is no warranty on it.
All engine warranties are transferable and remain in effect only from the original date of sale from TBM. A copy of the original TBM purchase receipt may be required, and/or the sale to the original owner must be traceable through our records at TBM for warranty consideration.